Abacus Parenteral Drugs Limited
Ensuring Excellence Through Your Feedback
At Abacus Parenteral Drugs Limited (APDL), our commitment to delivering safe, reliable, and high-quality pharmaceutical products is unwavering. We value your input and have established a streamlined process to address product-related concerns swiftly and transparently.
Addressing Your Concerns
Our market complaint system provides a direct avenue for customers, healthcare providers, and distributors to share feedback regarding product quality, packaging, delivery, or efficacy. This helps us ensure the continuous improvement of our offerings.
How the Process Works
- Submission: Customers report issues through the provided form, detailing the product and nature of the concern.
- Acknowledgment: Our quality assurance team acknowledges your complaint and initiates a review.
- Investigation: A detailed investigation is conducted following strict guidelines such as World Health Organization (WHO) and Current Good Manufacturing Practice (CGMP) standards.
- Resolution: Findings are shared with the complainant, along with corrective actions or preventive measures as needed.
- Follow-up: Measures are reviewed to avoid recurrence and ensure customer satisfaction.
Commitment to Quality
APDL views every complaint as an opportunity to improve. We prioritize compliance with international standards to maintain the safety, reliability, and effectiveness of our products.